Returns Policy

Made to order, not returnable

Custom scans, digital files (such as STLs), and printed parts are made specifically for you. Once we’ve sent them to you, they can’t be returned or exchanged.

If something’s wrong with your part

If a printed part or file is defective, doesn’t fit, or doesn’t match the design you approved, we’ll fix it at no charge. We can re-scan, redesign, or re-print as needed.

Tell us within 30 days of delivery. Email baddesigns.nic@gmail.com with your quote number and photos showing the problem.

If we need the faulty part or your original part back to fix it, we pay shipping both ways.

If the remake still doesn’t work, we’ll offer you a refund.

Your original part

We take care of the parts you send us. If your original part is lost or damaged while we have it, or on a return shipment we arranged, our liability is limited to the declared value of the part. We’ll pay you that amount, as a refund through Stripe where possible, or by another method we agree on if it’s more than you paid us. Where a replacement is reasonably available, we may offer one instead, at our discretion.

How declared value works

• What it is. The declared value is what you tell us your original part is worth. It’s the most we’ll pay if the part is lost or damaged while we’re responsible for it.
• When to declare it. Tell us in writing, by email or in your quote request, before you ship the part. We’ll confirm it with your approved quote. You can change it in writing any time before you ship.
• Use the same value with UPS. Declare the same amount when you insure the shipment to us. We insure the return shipment for that value too.
• Proof for high values. For expensive or rare parts, we may ask for something that supports the value, such as a receipt or recent listings for the same part. We may also decline a job if we’re not comfortable taking on a part of that value.
• If you don’t declare a value, our liability for your original part is limited to $100, the same default coverage UPS includes with a shipment.

Protect irreplaceable parts

If your part is rare, discontinued, or otherwise irreplaceable, declare its value and insure it with your carrier when you ship it to us. We can’t replace something that isn’t available anymore. See our Shipping Policy for packing tips.

Questions

Email baddesigns.nic@gmail.com.